As a Solutions Engineer (SE) in NetApp's Sales function, you are responsible for providing pre-sales and post-sales support for selling NetApp's Products & Services to existing and potential customers. You will utilize your excellent technical and relationship building skills in working with vendors, partner ecosystems and sales to ensure that optimum solutions are proposed to the customers. They alsowork on a long-term strategy to improve customer business operations through data management tools and services delivering continuous value to customers business.
Identify/unearth customer needs and requirements.
Differentiate between customer wants and customer needs and articulate the value proposition
Be the customer advocate at NetApp.
Define all the elements of a customer's technical application and infrastructure environment.
Create detailed account plans and competition displacement strategy.
Engage with the customer & partners & address technology queries and business optimizing avenues.
Work with Partners and stake holders to generate adequate pipeline to build a sustainable recurring business.
Work with Corporate & take new initiatives and programs to the customer.
Leverage solution selling techniques to engage & sell entire portfolio.
Leverage resources and lead & execute Demos/PoCs etc.
Be a brand evangelist for NetApp and present NetApp point of view in various industry and partner events.
Develop relationships with key ISV & OEM alliances in your account
Expertise in Technical Pre-Sales with Experience in a high engagement customer facing role.
Good interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
Account management and project management skills.
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Ability to follow standard engineering principles and practices.
Creative approach to problem solving.
Good storage and data management solutions expertise.
Hybrid cloud solution expertise and Public cloud certifications would be added advantage.
As a seasoned professional with a wide range of technology presales experiences, this individual uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
Is responsible for a specific customer base and large, complex, high visibility, strategic, or tactically important accounts.
This individual effectively works with, and influences senior internal personnel within the function, employees in other functions that support the sales effort, and has direct customer contact.
The ideal candidate is a subject matter expert and strongly influences sales team decisions and initiatives. May also act as a team leader and major decision maker for team projects.
Typically requires a minimum of 8 years of related experience with a Bachelorâs degree; or 6 years and a Masterâs degree; or a PhD with 3 years experience; or equivalent experience.