Responsibilities:
Manage day-to-day operations of the spa.
Ensure high standards of customer service and client satisfaction.
Supervise, train, and schedule spa staff.
Oversee budget, inventory, and expenses.
Implement spa policies and procedures.
Coordinate marketing and promotional activities.
Maintain proper cleanliness and safety standards.
Resolve client complaints and service issues.
Monitor equipment maintenance and procurement.
Qualifications:
Proven leadership and team management skills.
Strong customer service orientation.
Excellent communication and interpersonal abilities.
Financial acumen and budget management experience.
Skills:
Staff Supervision
Customer Service
Budget Management
Marketing
Scheduling
Inventory Management
Conflict Resolution
Operational Efficiency
Safety Compliance
Knowledge of spa treatments and services.
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