SPE - LEGAL SERVICES
Team Lead / Team Manager - B&L
Qualification: Graduate (exclusion: BE/BTech/MCA)
Responsibility:
Business / Customer:
- Minimal Customer interaction under guidance
- Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).
Project / Process:
- Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases
- Handle first level processing of transactions.
- Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
- Proactively identify issues.
- Contribute to process improvement initiatives.
- Identify and report process changes.
- Adhere to the mandatory industry regulation and compliance requirements for the given process.
Knowledge Management:
- Update Process documentation as appropriate for the process under guidance
- Participate in knowledge transfer.
People/Team Management:
- Adhere to org hygiene and compliance needs in terms of:
- a Personal Utilization & Time sheet submission.
- b Personal and new hire Assimilation.
- c Attendance.
- d Team Initiatives.
- Collate team performance metrics.
- Manage break schedule/transport logistics for the team in the absence of his/her supervisor.
Location: Bangalore, Karnataka, India
Employee Status : Full Time Employee
Experience: 2 - 3 Years Of Experience
Shift : Day Job