Empower Retirement jobs - Spec Service Desk

Looking to make a real difference?

You belong right here.

Come build a rewarding career helping others achieve their financial dream at an organization that values your own long-term success. With your unique talents, you have what it takes to be bold and brilliant in everything you do and reach new heights for a company dedicated to diversity and inclusion, community and you.

If you share that belief, this is where you belong.

Join our team of more than 8,800 associates across 40 different locations worldwide and start your future today.

Mandatory Skills

Technology
Active Directory/Exchange/LDAP
Microsoft Office (Outlook, MS word and Excel)
VPN connectivity and token setup
General
BS in Computer Science or a minimum of 2 years experience in the field is required
Extremely good communication and customer service skills
Identify fix and setup NT login issues
Password Rests/unlock
Respond to critical issues and follow escalation matrix
Experience in troubleshooting basic Citrix issues.
Setting up VPN connectivity / Soft and Hard token setup
SLA, Escalation Matrix and Escalation Management.
Monitoring Emails, raising tickets and assigning it to the respective Agents in the shift.
Act on requests from internal and external parties
Independent worker
Ability to follow written procedures
Detailed and Structured
Mult-tasker
Quick learner
Can troubleshoot issues and determine root cause
Ability to work on a task independently with minimal supervision.

Work timings : 6:30PM IS-3:30AM IST AND 9PM IST to 6AM IST