Service Delivery
- Supports transitions and knowledge transfer
- Provides services at expected levels with a clear customer service and escalates exceptions
- Corresponds to internal and external inquiries
- Support the measurement and delivery of service levels and SLA/KPI targets
- Manage day-to-day activities (modules to be assigned):
Accounts Payable
- Processing of PO and non-PO invoices, Credit Notes and Down Payments processing
- Timely resolution of Invoices which have a price and quantity deviations and follow-ups including debit balances
- Ensuring controls are in place and supports Payment Proposal reviews
- Oversight of Goods Receipt / Invoice Receipt and timely clearing
- Providing input for R2P Accruals, account reconciliations and month-end-closing
- Ensure alignment with AP policy, SOP, regulatory requirements
Travel & Expense
- Process accounting of advance payments
- Travel and Expense Claims including receipts processing and payment of claims
- General and Customer service including delegations, reminders and reporting
- Query handling for end-users
- Ensure compliance with policy and performing checks
- Providing input for T/E Accruals, account reconciliations and month-end-closing
- Administration of Corporate T&E cards and Business Travel Accounts (BTA)
- Attend and resolve employee inquiries via emails and calls
Customer Solution Center
- Ensure vendor queries responded within 3WD
- Ensure timely vendor SOA reconciliations and BSR submissions with complete review
Others
- Log initiatives/improvements in CI tools
- Ensure delivery on R2P payment commitments with customer satisfaction above benchmark
- Monitor payment listings and payment processing
Compliance
- Ensure all processes, policies and procedures are clearly defined, fully documented
Promote a strong and control environment and follow up on audit issues and implement correcting measures
Minimum: 0-1 years of relevant experience with an outsourcing or financial service organization. Experience supporting shared service functions preferred but not required.