Specialist- Business Application Support jobs in Bangalore at Bayer

POSITION PURPOSE:

Specialist works as part of a large global CFT (cross functional tools) team, on single or multiple Business Applications tools and/or processes. Role supports with different tools to address issues user faces on a day to day basis thru resolution and if required by coordinating with other teams.

The position focusses on the following areas:

A level support – handling of users incidents, providing support, consultancy and troubleshooting

Implementation of new developments and improvements related to the tool by taking support and guidance

Support expert on projects related to the tools implementation or upgrade

YOUR TASKS AND RESPONSIBILITIES:

Provide support services for applications and tools, in line with established SLA’s, safeguarding operational stability
Identify improvements to provide long-term solutions in line with quality assurance measures
Ensure processes and tools are correctly documented
Manage customer expectations and deliverables, respecting Service Level Agreements
Effectively communicate and collaborate with other Support levels, in an international and multi-cultural environment
Evaluate and escalate risks whilst finding appropriate mitigation measures
Ensure regular communication with other Support levels or impacted stakeholders

WHO YOU ARE:

Degree in Information Technology
Technical support on applications – Handling of users incidents, providing support, consultancy and troubleshooting
Overall 3+ years’ of experience in SSC or Technical resolution (If tech support preferred)
Prior experience in end to end Business Processes or relevant environment as Team member of a medium sized project
Experience in S2P or O2C
Experience in managing some tools (as example YD, SSF, SAP, Sharepoint, etc)
Working knowledge of SAP, MS Office applications
Excellent analytical skills, self-driven & result Oriented
Should have innovation mindset
Good communication skills, ability to influence stakeholders – Plan and Aligns
Logical reasoning, ability to take decisions on process and control related areas
Ability to develop good relations with team members/stakeholders & Demonstrate Customer Centricity
Ability to multitask, work under pressure and meet deadlines
Should be highly agile & Quick Learner
Tools managed:
- SAP
- SharePoint
- YourDoces
- SSF
- Smart Buy
- Ask-Video
- ROIPE support
- EDI
- Transformation Hub

Your application

Are you looking for a new challenge where you can show your passion for innovation? Are you interested in working as part of a global team to improve people’s lives? Then send us your online application including cover letter, CV and references.