Hotelogix jobs - Specialist - Customer Success Sales

Specialist - Customer Success Sales

Hotelogix
experience 1 to 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

Desired Candidate Profile
  • Proven work experience in sales and customer support (preferably sales)
  • Demonstrable ability to communicate, present and influence
  • Good experience with CRM software (e.g. Zoho CRM) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
Job Description
  • Serve as the lead point of contact for all escalations in customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with customers & key accounts
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics (e.g. business health, system usage, customer satisfaction index etc.)
  • Prepare weekly/monthly reports on account status
  • Collaborate with back-end team to ensure swift & efficient onboarding
  • Assist with challenging client requests or issue escalations as needed
  • Ensure client retention with the team


Job Particulars

Who can applyExperienced (1 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id521030
StateKarnataka
Country India

About Company

Hotelogix

About Hotelogix

Incorporated in March 2008, Hotelogix provides a cloud-based Property Management System to small & midsize Hotels which includes (B&Bs, City Hotels, Serviced Apartment, Guest House, Multiple Properties). The aim is to provide an experience with increased efficiency and reduced dependency on manpower with our hotel property management system.
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