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Ryan jobs - Specialist Operational Excellence

Specialist Operational Excellence

Ryan
location
Hyderabad
experience 4 Years
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
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Job is expired
Posted: 3 Years ago
Views: 0
Applications: 2
Openings: 1

Job Description

  • Specialist, Operational Excellence
  • Hyderabad - Atria
  • Hyderabad - Argus
  • The Specialist, Operational Excellence supports the Senior Manager, Operational Excellence in collaborating with multiple Client Service Delivery and Global Shared Services departments to drive a culture of systematic process management and continuous improvement aligned with Ryan’s strategy & objectives. This role requires skill to develop tools to improve customer service, drive process, quality, and efficiency improvements to attain operational excellence.

    Below are the key competencies required to be successful in this role.
    Data Analytics, Six Sigma/Process Excellence, Lean, and Business Intelligence
    Strategic Thinking
    Coordinating & Directing projects
    Proficiency in Communication
    Quality, Risk, and Document Management
    Continuous process improvement
    Customer Satisfaction Measurement techniques
    Building measuring systems for the key performance indicators
    Duties and responsibilities, as they align with Ryan's Key Results

    People
    Support the Client Service Delivery and Global Shared Services teams in the improvement of the quality and the process procedure documents.

    Client
    Maintains effective communication with the stakeholders through written and verbal channels.Provide updates to the Senior Manager on the project status and the overall benefit to the business.
    Value
    Support the implementation of best practices across to ensure process improvements are institutionalized throughout the business.Assist the Senior Manager, Operational Excellence in organizing training to functional owners.Assist in the implementation of improvement initiatives using techniques such as Six Sigma, and Lean, which results in faster and better services.To assist the employees in the use of Six Sigma, Lean tools, statistical tools, and techniques to create process management and measurement systems.Support the local process owners with process mapping, value stream mapping, creating process documentation, metrics and monitoring systemsHelp the organization to monitor and achieve accuracy in services delivered

    Education And Experience

    5+ years of experience in project management.

    Postgraduate in Business Management

    Six Sigma Black Belt/Green belt preferred

    Project Management (PMP) preferred

    Computer Skills

    Experience in U.S Taxation domain preferred

    To perform this job successfully, an individual must know about Project Management Tools, Microsoft® Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research. Proficiency in Power-BI

    Supervisory Responsibilities

    None

    Work Environment

    Standard indoor working environment.

    Occasional long periods of sitting while working at the computer.

    Position requires regular interaction with employees at all levels in the firm

Job Particulars

Role BPO / Customer care
EducationCertificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id377311
Job Category Diploma , Tech Support
StateTelangana
Country India

About Company

ryan
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experience 4 Years
locationHyderabad,Bangalore,Chennai
salary 20,00,000 - 25,00,000 Per Year
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