Specialist- Service Management Office jobs in Mumbai at Neles

Want to be part of a new ambitious growth company offering world-leading flow control solutions and services to customers all around the world? Are you eager to learn our respectful and customer-centred culture that continuously strives for better together? We are looking for enthusiastic professionals who have a hands-on attitude and make great ideas a reality.
ROLE and RESPONSIBILITY
Specialist, Service Management Office is accountable for global delivery and management end-user support services, including as major areas:

Work with Global SMO Lead in Managing and developing Neles IT Service management office
IT Service Design & Transition, IT Service Delivery/operation
Continual Service Improvement
IT hardware asset management
Knowledge and Problem management, Release management
Run cost optimization
Demonstrates clear and compelling actions to achieve business and performance objectives.

REPORTING

Reports to Senior Manager – RIT EMEIA & Global SMO Lead

KEY CONTACTS

Solution domain Leads and teams
Partners, service providers and vendors
Program and project managers, Architects and Specialists

REQUIRED SKILLS And KNOWLEDGE

The successful candidate has

8 to 10 years of demonstrated experience and success in a relevant context.
ITIL foundation or above certification
Sound Knowledge and understanding of ServiceNow ITSM tool
Cloud and infrastructure knowledge and experience in operations would be an added advantage
Interpersonal skills with service mindset

Excellent Verbal and written communication.

Neles Corporation is a well-known flow control solutions and services provider to the oil and gas refining, pulp, paper and bioproducts industries, chemicals and other process industries. Neles employs about 2,900 people and has operations in approx. 40 countries. Neles’ sales for full-year 2019 were EUR 660 million and operating profit was EUR 93 million.