Specialist - Telesales recruitment in Bangalore - For a client of TeamLease Services Ltd

About the Company: 

is an international non-bank financial institution founded in 1997 in the Czech Republic and headquartered in Netherlands.[4][5] The company operates in 10 countries and focuses on lending primarily to people with little or no credit history. As of 2016 the company has served already over 111 million active customers.

Summary:

The objective of this role is to enrich customer relationship; building trust and loyalty through cross-selling

products. In this role, the qualified candidate will be responsible to cross-sell (CLX) to the eligible

customer, persuade them into applying for it, accept their applications over phone and follow up with them

to sign the contract once approved. Sales are an extremely important component of this position.

Job responsibilities:

• Make daily calls to CLX eligible customers to convince them to apply for the product.

• Collect all application details from customers over phone and input them into Homer for

evaluation.

• Notify customers of result of their application and in the case of approval, direct the customer to a

CLX POS for signing.

• Responsible to handle inbound calls from dedicated CLX number or CLX calls transferred from

general helpline.

• Proactively follow up with customers where necessary to persuade them to apply, collect all

application details and to sign the contract at POS (the same Specialist will be guiding the same

customer through the whole process).

• Assist customers present at POS for contract signing where the SA is not available. Call the

respective DSM to send another SA to the POS.

• Update all information in Genesis and Homer as per the conversation with customer.

• Share sales techniques and knowledge with the TL and fellow specialist to drive overall

performance of the team.

Desired Profile:

• Excellent selling and persuading skills.

• Minimum 6 months of relevant experience in sales or collection.

• Ability to confidently engage the client in a conversation, not just to follow a script.

• Agreeable accent and choice of vocabulary.

• Excellent typing skills (min 15/90 wpm/accuracy) – will be required to type up a lot of information

in short period of time.

• Ability to plan and manage follow-ups.

• Ability to work under stress and to meet challenging sales targets.

Who should join?

• Candidate who is looking to go an extra mile to grow fast.

• Candidate who is willing to learn best processes / practices in the industry