Cognizant Technology Solutions jobs - Sr. Application Analyst

Escalate tickets that require external intervention. Alert Leads for tickets where there can be a potential SLA breach. Ensure quality of deliverables through selfreview. Provide inputs to task estimation. Service Tracking Provide daily status updates on tasks assigned to the Sr Service Analyst / Service Lead. Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets. Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc). Collate data and provide inputs for reporting requirements. Service Execution Responsible for coordination with other support groups (such as infrastructure, product vendor etc). Comply with defined process during task execution (including problem management,

KEDB management etc). Knowledge Management Participate actively during Knowledge transition (KT sessions) and contribute.