Sr. Application Support Engineer / Escalation Engineer jobs in Mumbai at Seclore Technology Pvt. Ltd.

Sr. Application Support Engineer / Escalation Engineer

Location: Mumbai

Experience: 4 to 8 years

Qualifications:

Hands on experience across the following core technologies
Operating systems – Windows Server/Windows Client
Expert Level understanding of Windows Server Concepts
Solid Hands on experience in troubleshooting Windows OS and application related issues
Infrastructure technologies – AD, DNS, DHCP, IIS
Good working knowledge of MS Office suite
Strong foundation of Networking Principles
Working knowledge of
Relational DB principles and methodologies – MS-SQL, Oracle
Virtualization Technologies – Vmware / Hyper-V
Antivirus Softwares
Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
Good to have knowledge of
Operating system – Linux, MAC OS
Windows Exchange
Apache Tomcat and Apache Web Server
Knowledge of computer security procedures and protocol
Remote Deployment Tools like LANDesk, SCCM and other IT landscape
Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
Required: Bachelor’s Degree or Diploma in Computer Science
Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

Experience:

Above 4 years’ of experience in a Technical Support role, preferably application support
Managed Customers from regions such as NA, EMEA or APAC
Exposed to working shifts in nights
Handled customers on the phone
Current job includes exposure to CRM tool
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable

Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs. Handles email queries and responds in a timely manner.