Perform troubleshooting and diagnosis of complex tasks.
Taking ownership of assigned tasks.
Work with enterprise security device vendors to resolve complex incidents.
Give presentations via training sessions.
Use vendor-provided tools, log files, Verizon provided tools/scripts.
Regular attendance on incident calls, review, and understanding of documented processes, update process documents, provide peer-to-peer training and interaction with high-level Verizon and customer managers.
Change Management participation.
Assist other Tier2 engineers in complex tasks.
Perform monthly checks of device operations.
Create, distribute, analyze, and evaluate network management performance reports.
Create and present a Root Cause Analysis (RCA) document when requested.
Participate in the Capacity Management process.
Participate in audit and compliance assessments performed internally.
You’ll Need To Have
What we’re looking for...
Bachelor’s degree or one or more years of work experience.
One or more years of experience working with Security Products.
Knowledge of Palo Alto, CISCO ASA firewalls.
Knowledge of F5 load balancer LTM/GTM/APM.
Knowledge of Zscaler proxy.
Knowledge of Cisco ISE.
Experience with principles, theories, concepts, and technologies.
Experience working in 24x7 centers with complex.
Even Better If You Have
Ability to multitask, prioritize, and resolve urgent issues.
Strong verbal and written communication skills.
Ability to effectively interface with internal & external stakeholders.
Ability to provide critical information in a clear, concise, and quick manner.
You’ll have the power to go beyond - doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Diversity and Inclusion at Verizon
At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
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