Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections We are a group of driven and hard-working individuals If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultantsin this role get to:Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed Negotiate a payment date of the customer’s debt Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer Process correspondence Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals Deliver an experience to every customer meeting CreditShop’s service standards Consistently Deliver: Achieve all agreed KPI’s Work pro-actively to ensure potential issues are escalated appropriately
Qualifications
English proficiency language skills (maintain an English conversation, be able to read and write in English)
Negotiation Skills
Collection Skills
Able to work positively in a fast-paced, changing environment
Ability to multitask and have excellent organizational skills
Building rapport, be able to show empathy
Effective Communication skills
Working knowledge of PC Environment
Comfort and familiarity with desk top tools
High School Diploma is required (Bachelor’s degree is a plus)
Experience working in a customer-centric environment is a plus
Experience working in finances related field is a plus
