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Sr Associate

Sutherland
Experience : 0 to 3 Years
Location : Chennai
Posted on 23 Oct 20
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Job DescriptionLast Date 18 Dec 20
Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Collections We are a group of driven and hard-working individuals If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to: Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed Negotiate a payment date of the customer’s debt Be responsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer Process correspondence Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals Deliver an experience to every customer meeting CreditShop’s service standards Consistently Deliver: Achieve all agreed KPI’s Work pro-actively to ensure potential issues are escalated appropriately

Qualifications
  • English proficiency language skills (maintain an English conversation, be able to read and write in English)
  • Negotiation Skills
  • Collection Skills
  • Able to work positively in a fast-paced, changing environment
  • Ability to multitask and have excellent organizational skills
  • Building rapport, be able to show empathy
  • Effective Communication skills
  • Working knowledge of PC Environment
  • Comfort and familiarity with desk top tools
  • High School Diploma is required (Bachelor’s degree is a plus)
  • Experience working in a customer-centric environment is a plus
  • Experience working in finances related field is a plus
  • Experience working in collections is a plus
  • Sr Associate
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Sutherland
Apply now
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