Tata Communications Limited jobs - Sr. Associate - Service Engineering

Job Description

Roles and Responsibilities

• Create, maintain, and communicate risk assessments, action registers, issues logs, daily reports, communications plan, financial records, project tracker and internal statistical reports.
• Maintain the Customer Action Register and the customer documentation package.
• Manage customer expectations on implementations, interface with customer remotely and in person, manage support partners and implement best install practices and Quality Assurance standards.
• Host conference calls present at customer meetings and creates presentations
• Report to Service Delivery Manager
• Support with RFP responses & customer quotes
  

Level Descriptor

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team

Size and Scope of Role - Other parameters

Minimum Qualification & Experience

Experience & Essential Skills

• Excellent in English (Written, oral)
• Understanding of the Project Budgets /financial knowledge/ overall business
• Microsoft Project proficient – Plan creation, development, and control
• SharePoint 365 (Desirable)
• Good Communications Skills
• Project Planning/ Managing, methodical thinking
• Knowledge on DWDM/ SDH Deployment
• Knowledge on Quality standards and Audits (Six Sigma & ISO)
• Site infrastructure knowledge
• Being a team player is paramount

Other Knowledge/skills

Desirable Skills

• 2+ years project management experience in SDH/DWDM/Metro networks
• Graduate in any Engr. Discipline

Key Responsibilities

Overview

The role of the EMEA Project Manager Level-0 is to manage the service delivery for EF&I & Professional Services towards the Customer for multiple projects. The Project Manager will be ultimately responsible for the successful delivery of all projects under their management within the EMEA region. The Infinera EMEA customers consist of terrestrial subsea, long regional carriers and global ISPs.

Essential Functions And Key Responsibilities

The Deployment Project Manager is responsible for the following:

• Create, maintain, and communicate risk assessments, action registers, issues logs, daily reports, communications plan, financial records, project tracker and internal statistical reports.
• Maintain the Customer Action Register and the customer documentation package.
• Manage customer expectations on implementations, interface with customer remotely and in person, manage support partners and implement best install practices and Quality Assurance standards.
• Host conference calls present at customer meetings and create presentations
• Report to Service Delivery Manager
• Support with RFP responses & customer quotes

Technical Competencies

Knowledge / Skills

Communication Skills
Sr. Associate - Service Engineering

Skills: Service Engineering, Project Planning, Audits, Six Sigma, Project Manager

Experience: 2.00-5.00 Years