Blackboard jobs - Sr. Content Designer

The Opportunity
We’re looking for a Senior UX Content Designer to help us push the boundaries of what education can offer through the power of technology. Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.
In this role you will work across all of Blackboard’s product lines, ranging from our ever-evolving LMS, Learn, to our student-friendly mobile app, and everything in between. You will have the unique opportunity to dive into and affect every facet of our product line, helping to make each more intuitive. 
Our User Experience & Design (UXD) organization helps shape the future of Blackboard’s products and solutions. Made up of user experience and design leaders who work across both web and mobile platforms and take a hands-on role in a highly collaborative team environment, they champion best-in-class work throughout the Blackboard organization. Our team believes that user experiences are as much about behavior and emotion as they are about usability, utility and accessibility.
As a Senior UX Content Designer on our team, you will be responsible for developing and curating in-product and help content for end users, with a special focus on the Student Services experience. This position will work alongside other UXD colleagues and Blackboard partners to deliver a cohesive user experience for Blackboard’s portfolio of products.
Specific Responsibilities Will Include

• Authoring text inside product user interfaces and ensuring text consistency as product design and development advances
• Collaborating with design, product management, and developers to ensure that in-product text supports a clear and useful user experience
• Writing and maintaining help content for Blackboard users
• Create engaging multimedia or graphic content for Blackboard Help including videos, annotated screenshots, and animated GIFs
• Coordinating and prioritizing the organization and publication of content on Blackboard Help with software releases and user needs
• Adhering to quality presentation standards and visual and architectural consistency
• Preparing English content for localization for global audiences
• Assisting in website maintenance and organization
• Assisting with user research to evaluate the quality of the end user experience
• Representing Blackboard at client events in person and virtually as needed
  

Qualifications
The Candidate:
The ideal candidate will have a background in content creation, with demonstrated experience developing innovative content for multiple audiences. Candidates have demonstrated the ability to put themselves in the position of their users and create concise content to support anticipated needs, preferences, and learning styles.
Required Skills

• Bachelor’s degree, preferably in a field related to Communications or Computer Science
• Minimum 5-7 years’ experience within a content related field
• Understanding of user experience design, content management systems, and web content strategy
• Extensive editorial, writing, and analytical skills
• Strong ability to quickly understand technical concepts and communicate them to a non-technical audience
• HTML, CSS, and image editing skills
• Strong interpersonal skills with the ability to express a point of view and exert influence
• Ability to:
  
  • Navigate both the big picture and the details
  • Manage (for self and others) shifting priorities, demands, and timelines
  • Creatively solve problems and troubleshoot
  • Contextualize and organize content in a user-friendly way
  • Excel independently and as part of a team
• Ability to lead 3+ design projects independently at different stages of delivery while also collaboratively working with other team members across other projects, without sacrificing quality
• Team player with excellent communication, cooperation, and presentation skills
• Passionate about honing current skill set and increasing it where necessary for personal growth and to support the team
• Ability to clearly articulate and communicate ideas with senior level management
• Highly organized and motivated with a desire to prove yourself within a company of talented individuals
• Ability to motivate colleagues
• High standards of accountability, decisions, schedules, and quality of work
  

Preferred Skills

• Previous experience in the education industry or with e-learning technologies
• Experience managing a website
• Experience creating content in Drupal-based web systems
• Experience with agile development methodologies
  

The Office
Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.

• Located on OMR, the IT corridor of South Chennai
• Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
• Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
• Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday
• Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
• Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
• ISR Team actively engages employees in contributing to various local charities
  

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Blackboard Inc. is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other legally protected factor.