Votiko jobs - Sr Customer Care Executive

Sr Customer Care Executive

Votiko
experience 1 to 4 Years
salary 15,000 - 35,000 Per Month
qualification
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Posted: 2 Years ago
Views: 3
Applications: 11
Openings: 12

Job Description

We’re looking for a talented and passionate individual to join our company and to lead the customer service team to greater heights. 
You’ll supervise approximately 10 full-time employees who are in contact with our customers (both businesses and individuals) in person and via email, phone, live chat and other methods.

Responsibilities:-
- Work closely with the team, motivating and coaching them
- Ensure training and development plans are maintained for all team members
- Manage the fair and consistent application of performance management and disciplinary measures as necessary.
- Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction 

Team management experience:-
- Coaching and communication skills
- Minimum of 1 years’ experience within a contact center environment as a Team Manager
- Experience within customer services
- Excellent leadership and communication skills
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking.
Location: Surat
Salary: ₹15,000 to - ₹35,000 /month
Experience :- 1 year to 4 Year as a Team Leader/Supervisor  
Working Days- Monday to Saturday

Job Particulars

Who can applyExperienced (1 to 4 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id778858
Locality Address Alaknanda , Moti Nagar , Sector 21, Gurgaon , Grant Road , Mumbai-Others
StateDelhi, Haryana, Maharashtra
Country India

About Company

Votiko
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