Itrc Technologies Private Limited jobs - Sr Customer Care Executive
Sr Customer Care Executive
Fresher
Salary not disclosed
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Your Profile matches the job
Your Profile matches the job
Posted:
1 Year ago
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Applications:
Openings:
1
Job Description
Key responsibilities:
1. Resolving customer queries on call
2. Working on tools to resolve matters on call
3. Escalating the call to subject matter experts when the customer is pacified
Who can apply:
1. It is a voice process, so communication skills should be good
2. Rotational shift
3. Work from office
1. Resolving customer queries on call
2. Working on tools to resolve matters on call
3. Escalating the call to subject matter experts when the customer is pacified
Who can apply:
1. It is a voice process, so communication skills should be good
2. Rotational shift
3. Work from office
Skills:
Excellent customer skills
Effective communication skills
Effective management skills
Ability to thrive effectively under pressure
Self – motivated individual with the ability to multitask
Excellent presentation skills
Good problem solving and people skills
Result oriented and driven
Responsibilities:
Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
Participate in recruiting and training of fresh customer service employees
Respond to inquiries and queries from customers and provide a thorough and speedy resolve
Handle complicated and unresolved issues from less experienced personnel
Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
Develop strategies and plans for customer support
Participate in implementation or improvement of initiatives associated with customer service
Establish standards for best customer support practices
Offers advice on the incorporation of technology in current and planned customer support strategies of the organization
Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment
Manage a train of customer service personnel
Prepare correspondence and processes orders
Ensure satisfaction of customer needs to the best possible way
Job Particulars
Education
M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, BSW
Who can apply
Freshers
Hiring Process
Telephonic Interview
Employment Type
Full Time
Job Id
1123324
Job Category
MBA , BPO , BSc/BCA/BBM
Locality Address
A.B. Road.
State
Madhya Pradesh
Country
India
About Company
ITRC (ISO 9001:2015 certified) have excellent network of affiliation centers prevailing in the field of Skill Development, Technical Training and Vocational trainings since 1999 with Head Office at INDORE, Madhya Pradesh. We rooted our presence with 850+ centers across India & overseas. ITRC has been eminently making efforts in order to provide sustainable livelihoods for youth. So far, we have trained over 75,000 candidates in formal sectors, in addition with implementing large scale government projects like PMKVY, Himayat, CSS-VSHSE under NSQF.
ITRC is proudly allied with National Skill Development Corporation (NSDC) since, 2015 although we already have over 19 years of experience in skill training.
Trained-75,000+ Sectorial Presence-17+ Skill Development and Vocational Centres-850+ International Presence- Sri Lanka, Tanzania, Fiji Island, Nigeria and Uganda, upcoming in Zambia, South Africa, Malaysia, Singapore, etc. Placement Linkages-200+ Placed Candidates-50,000+
ITRC is proudly allied with National Skill Development Corporation (NSDC) since, 2015 although we already have over 19 years of experience in skill training.
Trained-75,000+ Sectorial Presence-17+ Skill Development and Vocational Centres-850+ International Presence- Sri Lanka, Tanzania, Fiji Island, Nigeria and Uganda, upcoming in Zambia, South Africa, Malaysia, Singapore, etc. Placement Linkages-200+ Placed Candidates-50,000+
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