BlackNgreen jobs - Sr. Engineer - Technical Operations

Sr. Engineer - Technical Operations

BlackNgreen
experience 3 to 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 3
Openings: 1

Job Description

Job Title: Senior Project Manager- Sr. Engineer - Technical Operations 

Experience - 3-6 years

Qualification -


• B.tech/ B.E - Any specialization

• Relevant industry experience



Roles and Responsibilities -


  • Help resolve software and technical questions for the internal & External Clients efficiently and effectively.
  • Gather the required information necessary in order to best handle technical inquiries.
  • Manage project expectations regarding estimated response times for issue resolution
  • Meet SLAs like response and resolution times by partnering within L2, L3 & L4 Support organizations
  • Extensively research and document customer technical issues it will help you to know Jira.
  • Collaborate with internal & external team members to properly manage the incident.
  • Own technical application platform from initial report to resolution involving system configuration.
  • Communicating with customers regularly regarding issue status.
  • Run monitoring reports for usage, performance, and/or availability.
  • Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.


Desired Candidate Profile -


  • Knowledge of Linux, MySQL, networking, SIP/SS7, IVR, OBD, USSD, SMS, MOBILE APP, WAP.
  • Having physical deployment/Cloud deployment experience.
  • Good debugging skills.
  • Passion to be a part of a hard-working and winning team.
  • Ability to multi-task in a fast-paced environment.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • Strong active listening skills and excellent written and oral communication skills.
  • Strong attention to detail when communicating with customers (verbal & written).
  • Ability to empathize with customers and convey confidence.
  • Strong documentation skills.

Job Particulars

Role Engineer
Who can applyExperienced (3 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id388863
StateHaryana
Country India

About Company

blackNgreen


BlackNGreen -


BlackNGreen is the pioneer of several telecom technologies and products with our solutions empowering over 100+ telecom giants. The BNG suite of product/solution is the result of continuous and insightful innovation by some of the brightest minds in the country. With several patent submissions and a wide range of accolades, we have been engineering products that have created quantum shifts in the telecom landscape across the world.


We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about innovative products, join us.

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