Sr. Manager/Manager Customer Service

Group Discount
Experience : 3 Years
Location : Chennai
Job Role : HR
Posted on 11 Oct 19
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Job DescriptionLast Date 10 Dec 19
Sr. Manager/Manager – Customer Service - 1 Position

Key responsibilities:

  • The candidate is responsible for improving the customer service processes.
  • Ensure that all client queries/complaints are resolved with-in defined TAT ensuring the highest client satisfaction
  • At time, required to talk to clients, whose queries can’t be answered by his/her team members
  • Keep an open eye for any query/complaint posted by any client anywhere on the web.
  • Train and teach team about customer service and communicating with clients
  • Maintain relevant data and share related MIS with senior management on regular basis.

Minimum Educational Qualification: Post graduate degree in Business Administration from a reputed institution

Professional Qualification:

  • Relevant experience: At least 3 years of experience in Customer Service or client facing role in the service industry.
  • Experience in managing team of 10-12 members
  • Good knowledge of MS Office Suite
  • Analytical, ambitious, committed, and hardworking
  • Good communication skills
  • Knowledge of Kannada, Tamil, Marathi, or/and Bengali will be an advantage
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
GRPDISCOUNT.COM is worlds’ first and biggest group discount web site to provide huge discount on real estate and cars. Be it in any state/city in India, any type of car model you like GRPDISCOUNT.COM is always there to get you huge savings (up to 10 lakhs) in your pocket. Gone are the days when searching for homes and cars were full of hassles, now sitting at your home you can explore the properties /cars across the India because we provide you everything at one platter. It not only provide the listing of real estate /cars in innovative way but at the same time it is convenient too.
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