Black And White Business Solutions jobs - Sr Process Associate/ Customer Support

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Looking for Immediate Joiners!

Note: Candidates from Bangalore Location can only Apply

Technical Support / Service Desk / IT Help Desk ( International Voice Support )

ANY Fresher or Experience CAN APPLY with Good Communication Skills

Education: Any Graduate in Any Specialization

Shift : Day shifts/ Rotational Shifts / UK / US Shifts / Australian Shift / Graveyard Shift

Designation: Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support

Technical: Troubleshooting/Command for IP Address/Adobe Photoshop/ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

Responsibilities

• Research and identify solutions to hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

*PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S *