Responsibilities:
Act as a multi-domain operational solution expert for Cloud and IT services Assess the feasibility of the technical solution from the operational perspective in close cooperation the pre-sales consultants during the pre-sales phase
Contribute to technical proposals in the pre-sales phase (LoE, feasibility)
Accountable to ensure that the technical solutions proposed are implementable and operable
In-charge of the correct engineering of the technical solutions deployed for the customer
Contributes to the detailed architecture (HLD & LLD)
Responsible for all post-sales architecture and design activities during the entire lifecycle of the contract
Leads build activities to ensure correct implementation of the solution
In-charge of day to day operations issues impacting customer’s business
Come up with the solutions when major incidents impacting the customer’s business occurs
Analyze the impact of all operational and technical decisions keeping in mind the best interest of the customer and of Orange Business Services (maintenance, evolution, costs, etc.)
Own all the architecture and design documentation for the customer and maintain up-to-date during the entire lifecycle of the contract
Organize design documentation (repository, architecture and low-level design templates, naming conventions, etc.…).
Accountable for complex technical change validation and provide technical support for major & complex changes
Accountable to ensure coherence among the different customer service blocks (data, security, voice, video, data center, Cloud, etc. …).
Contributes to the effort of knowledge management (methodology documentation, knowledge sharing through presentations, training, mentoring)
Skill Profile:
Ability to communicate in English effectively both verbally and in writing
Proven ability to document technical information for training, technical operations run books, and knowledgebase
Proven ability to create technical design documentation
Strong analytical skills for solving technical issues, isolation of application/network performance / server / storage issues
Proven ability to work cross-functional with the application, network, security and workplace teams
Strong understanding of all current technologies and the ability to ramp quickly on emerging technologies
Proven ability to work on the multi-vendor network, security, compute, and virtualization technologies
Experience in datacenter and cloud operations
Proven experience of design, build and manage datacenter and cloud solutions.
Solid understanding of cloud architecture and DevOps principles
Experience working directly with Cloud providers/ infrastructure and their services AWS, Azure, database technologies, operating systems Windows, Linux
Experience in Datacenter/Cloud migration & consolidation Familiar with scripting (PowerShell, Shell, Python...)
Familiar with monitoring tools such as Solarwinds, Splunk, etc.
Strong understanding of all current technologies and the ability to ramp quickly on emerging technologies
Additional Information:
BE / B.tech. / B.Sc. in EXTC/ Computer Science / Information Technology
VCP / MCSE / RHCE
Azure / AWS / Office 365 / cloud architecture certification
ITIL certification – would be an advantage
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