Trouble Shooting and Providing Support of Cisco IPT
for various Clients.
• Moving, Adding, Changing and Deletion of Extensions
• Configuration of User Features. Such as Speed Dial,
Call Forwarding, Transfer, Call Park, Call Pickup, Call
Forward all, Extension Mobility.
• Trouble shooting of IP Phone Registration Issues.
• Configuration of Voice Interfaces FXS, FXO, ISDN E1/T1
• Attending Daily Status Repot and Incident Management
• Management of Voice Mail Users.
• Configuring Unity and Unity Connection.
• Configuration of SRST and Call Signaling Protocols on
• Configuration of CME on Cisco Routers.
• Monitoring and Troubleshooting of Voice Gateways,
SRST, and Call Signaling Protocols on Voice Gateways
H.323, MGCP, SCCP.
• Configuration of Extension Mobility.
• Configuration of IP Phone Registration Issues.
• Class of Service Using Partitions and CSS.
• Collecting Reports from RTMT, CDR, CMR and DNA
• Knowledge in Handling of Service Calls (Tickets).
• Performing Disaster Recovery and Data Backups
• Providing 24x7 Supports to the Customers.