Sr. Manager / DGM - Service MC

For a client of TeamLease Services Ltd
Experience : 12 to 20 Years
Education : BE/B.Tech
Location : Nagpur
Per Year: Rs. 25,00,000 - Rs. 50,00,000
Posted on 17 Jan 20
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Job DescriptionLast Date 17 Mar 20
  • Handling territory as Regional Manager Service. o Service network/capacity expansion - primary and secondary. o Dealer workshop and branches standards adherence. o Service reporting , parts performance and Customer redemption targets of dealers o Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships. o Sustain and improve Dealership, CSTs & PTS service standards. o Ensuring service reach to all the potential towns through primary & secondary network. o Tracking competitor activities and keeping abreast with the latest trends and requirements. o Monitoring of product performance, customer expectations w.r.t. competition.
  • Planning and execution for new product launch. o Monitoring of warranty claims, failure analysis and inputs to manufacturing. o Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network. o Guiding the team to resolve critical dealer / customer issues. o Implementing Service Quality Systems at dealerships. o Maintaining service standards at primary & secondary network as per the company policies across the state.
  • Maintaining the service share and growth of state.
  • Forecasting the service targets and planning / monitoring the achievements.
  • Enhancing the customer satisfaction level and implementing systems and processes in workshops.


Job Type : Full Time
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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