Your Role and Responsibilities As Field Support SSR for Storage Systems & Storage Administrator, you are responsible for providing field & on-site residence support services for High End Storage Systems, attached Storage, SAN devices for Break-Fix calls
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Your Role and Responsibilities
You will be providing field & on-site residence support services for High End Storage Systems, attached Storage, SAN devices for Break-Fix calls
New Implementations for MA and Warranty customers including IBM Internal customers in the Region.
You should provide support for Storage Hardware, Copy Services, Replication Technology, DR Drill support and other critical customers
Able to work with the SMEs to drive major incidents and work towards RCA
Required Technical and Professional Expertise
Minimum 5+ years of experience in IT Industry
Experience IBM Enterprise Storage and Mid End Storage and Tape drives Hardware and Administration
Proficient in HP, Brocade and Cisco SAN switches Hardware and Administration
Experience on Service Console and HMC operation. Expertise in Storage /SAN Switch Code installation/Upgradation/Patch Management Hands on experience on Hardware Platform for Installation, Repair and Maintenance of above equipment
Ability to Perform break-fix calls / repair actions as directed by Product engineering team.
Preferred Technical And Professional Expertise
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
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