IBM jobs - Storage Administrator - Field Support SSR

Introduction
Storage Administrator - Field Support SSR

Field Support SSR for Storage Systems & Storage Administrator. You will be providing field & on-site residence support services for High End Storage Systems, attached Storage, SAN devices for Break-Fix calls

Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
As a Storage Admin, you will be responsible to maintain and manage various storage solutions. Provide L2 & L3 Level technical support, guidance and direction for products supported. Analyse and resolve escalated problems.


Your Role and Responsibilities

• You will provide field and on-site residence support services for High End Storage Systems, attached Storage, SAN devices for Break-Fix calls
• Responsible for new Implementations for MA and Warranty customers including IBM Internal customers in the Region.
• Provide support for Storage Hardware, Copy Services, Replication Technology, DR Drill support and other critical customers
• Work with the SMEs to drive major incidents and work towards RCA
• Ensure integrity of supported environment.
• Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks.
• Hardware /software fault detection and vendor liaison. Liaise with customer accounts as required, Analyse and resolve escalated problems within target.
• Investigate, identify and document proposals that will improve application recoverability.
• Document and implement changes to technical standards as required.
• Change and problem management targets are exceeded. Ensure that customer satisfactory levels are exceeded

Required Technical and Professional Expertise

• Minimum 4+ years of experience in IBM Enterprise Storage and Mid End Storage and Tape drives Hardware and Administration
• Proficient in HP, Brocade and Cisco SAN switches Hardware and Administration
• Experience on Service Console and HMC operation.
• Expertise in Storage /SAN Switch Code installation/Upgradation/Patch Management
• Solid Understanding of Hardware Platform for Installation, Repair and Maintenance of above equipment
• Ability to perform break-fix calls / repair actions as directed by Product engineering team.

Preferred Technical and Professional Expertise

• Certifications: relevant storage certification.
• Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
• Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
• Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
• In-depth knowledge to implement a realistic approach during the certification schedule and process
• Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals

About Business Unit
At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!


Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.


About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.


Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.