2-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP
enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems,
OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
Working through complex problems which may involve Switch, SAN or Library components and
require a holistic troubleshooting approach.
1-2 years of Field support experience preferred.
Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage
concepts like RAID, SAN, NAS.
Experience in supporting at least 2 OS in a clustered SAN centric environment.
Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape
Libraries, and Library management tools like CV-TL, CV-VLS
Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers,
SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached
environment, SAN associated products including Secure Path, Business Copy, Persistent
Storage Manager, Virtual Replicator.
General knowledge of networking concepts and iSCSI protocol.
Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.
Responsibilities
Provide Remote Storage Hardware & Software support to MC Customers, Field CE's, Escalation
Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via
phone and email.
Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account
Support Managers, Escalation and Elevation management
Understanding criticality of issue and business impact by demonstrating mission critical mindset &
work to identify the cause of the issue in the shortest/quickest path.
Provide immediate technical response and expertise in restoration of customer High availability
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