Role:
· Greet and direct customers
· Provide accurate information (e.g. product features, pricing and after-sales services)
· Answer customers’ questions about specific products/services
· Conduct price and feature comparisons to facilitate purchasing
· Cross-sell products
· Ensure racks are fully stocked
· Manage returns of merchandise
· Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
· Inform customers about discounts and special offers
