The main function of a Retail Supervisor is to oversee the work of retail staff in a store environment.
They are in charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level and assisting customers.
Retail Supervisors can work for any kind of retail store, whether it be a clothing, electronics or home goods store.
No matter which specific type of retailer they work for, their job is to ensure the smooth day-to-day operation of a store, from the shelving of merchandise to customer satisfaction.
Retail Supervisors work in a mixed environment that typically consists of both an office and a sales floor.
They may also be required to travel to meetings with higher-up staff members within the retail company.
Retail Supervisor Duties and Responsibilities
Communication skills – Due to the social nature of their work, Retail Supervisors must display excellent written and verbal communication skills. This can help them effectively communicate with staff members, customers, vendors and higher-ups.
Customer service skills – In order to meet customers’ needs, Retail Supervisors must have advanced customer service skills. These skills can help them solve problems, diffuse tense situations, resolve conflicts and more.
Management skills – Retail Supervisors are usually required to oversee a large number of staff members, from cashiers to fitting room attendants. Thus, they must be able to efficiently and effectively manage people in a retail environment.
Organization – Since Retail Supervisors will be in charge of monitoring and analyzing a variety of important documents, they need to be organized at all times.This way, they’ll be able to keep track of budgets, expense reports, employee files and more.
Financial skills – To understand and analyze the various financial documents under their care, such as budget sheets, Retail Supervisors need to have beginner to intermediate level financial skills. This skill set should include basic accounting.