Unilodgers jobs - Student Advisor

Who you are:  Customer Focused: Dedicated to exceeding expectations of all customers, always acting with the customer pain points in mind. Able to establish effective relationships with customers, and use customer insights to improve products and services. In fancy words - ‘frontline obsessed’ 

•  Approachable & Empathic: ‘Empathy is our religion’. Willing to spend extra effort to put others at ease and build relations – you are warm and sensitive to the needs of others. Make a point to fully understand people and data before acting, then follow established process
• Learner: Open to change and learn quickly when faced with new problems, growth and pace – you quickly grasp new concepts and can apply them to your work. You are relentless in finding solutions to existing and new issues. ‘A fighter hungry for problem solving’
• Action Hero: You enjoy challenges, can act with a minimum of planning, and seize opportunities when they come your way. You can be counted on to complete tasks & projects on-time. Dictionary describe this as ‘winner’
• Composed: Flexible and excited to work in a fast paced, rapidly evolving environment 

And time to do some barter - in return we promise: 

• Diverse and inclusive workplace where we learn from each other, work together towards each other’s victories.
• Culture of coaching, 360-degree feedback, sowing + nurturing, a place where company takes responsibility of its people’s success and people take ownership of company’s success.
• Happy place where people work hard, hustle, grow and win. We welcome people of all backgrounds, experiences, skills and perspectives.
• Investor in people, equal opportunity employer and a pleasant and supportive place to work.
• Come and do the best work of your life here at Unilodgers - we promise! 

Okay let’s get serious now: 

What You Will Be Doing:

 You are the voice of the company to our customers – you care about making every interaction meaningful and memorable

• You act as the liaison between customers and product by ensuring that each lead converts into a confirmed booking
• You work with customers and create delightful interactions at all stages of the customer life-cycle
• Empathize with every aspect of the customer experience, putting their needs first
• Communicate effectively and efficiently via emails, phone, texts and in-person meetings
• Identify common customer challenges and actively suggest better solutions to enhance our SLAs
• Partner with bookings processing team to help them be more effective
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
• Help drive customer references and testimonials 

Must haves: 

• At least 2+ years of experience in a customer-facing role like customer success, client servicing, account management or luxury products selling. However, our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply
• Can be considered without any work experience if studied overseas from your home country
• Knowledge of global trends & international markets will be highly useful as you’ll be dealing with customers from 195 countries. Understanding and empathy of customer pain points and business goals.
• Strong communication skills
• Bachelor’s Degree
• Comfortable in working across various shift timings 

Some more words (we already love you if you’re reading till here) and you’ll love role if you:

• You enjoy solving problems
• You have a proven track record in understanding complexity and then simplifying processes
• You enjoy building and championing relationships
• You are naturally inquisitive and driven to do your best
• You are able to stay organized and calm, even in high-pressure situations
• You love working cross-functionally and partnering with other teams on projects
• You believe customers (okay promise one last time - read students) should be at the forefront of everything we do.