IntroductionWe build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities- Prioritize major incidents based on business impact to the client
- Adopt the given technology to meet the drift of customer and business requirements.
- Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure
- Analyze and research options for collaborates with exiting external systems
- Participate in architectural planning for service management and service assurance
- Perform solution testing, debugging and refinements to produce the required end-product
- Prepare program-level, user-level documentation on an as-needed-basis
- Provide and receive technical direction as required to ensure program deadlines are met
- Ensure security deployment and assessment by configuring System policies, Routers, Firewall, proxy & Network Policies and Antivirus Solutions
- Managing Vendor and Customer Relationship
- Monitor systems performance and ensures compliance with security standards
- Enforce ‘drop dead’ time to prevent outage outside of change window
- Provide updates / communication to senior management on the status of Cognos support related incidents
- Lead daily Operations meetings provided there are no P1 incidents running
- Aid with identifying problem management trends
Required Professional and Technical Expertise- Minimum 5+ years of experience in Cognos Admin environment.
- Prior experience working on Cognos deployment and Security & Management.
- Proven expertise in working as admin capacity on the scheduling tools
- Hands-on knowledge on user administration (performance tuning of Cognos) along with Infrastructure team to coordinate updates and patches
Demonstrated expertise on Cognos Scheduling and basic Health Checkup Validated knowledge on Audit Setup in Cognos, Installation & UpgradationPreferred Professional and Technical Expertise- Proficient in working with high availability environment along with alignment to process (ITIL)
- Ambitious individual who can work under their own direction towards agreed targets/goals.
- Ability to lead change and demonstrate good time management with an ability to work on tight delivery deadlines
About Business UnitAt Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!
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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
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