IntroductionWe build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and ResponsibilitiesYou and IBM IndiaIBM's Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award 'Best Employer of People with Disabilities' and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace — We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Business Unit IntroductionOur IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.Who you areAs iSeries SME, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. What will you do- Adopt the given technology to meet the drift of customer and business requirements
- Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure
- Analyze and research options for collaborates with exiting external systems.
- Root Cause Analysis preparation and meeting Service level agreement for submission.
- Assist in daily administration of IBM iSeries computer hardware and software.
- Assist in installation, configuration and maintenance of IBM iSeries hardware, software, networked devices, journaling, and IBM iAccess software.
- Develop, document and maintain procedures for system utilities such as backup/restore, performance tuning and configuration of environments as well as incremental backups as required
- Monitoring the system consoles for unusual conditions, and works with the system programming and production control staff to ensure the health and normal operation of the systems.
- Problem determination and resolution within expected time frame.
- Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems.
- Lead daily Operations meetings provided there are no P1 incidents running
- Aid with identifying problem management trends
We, at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action – We wish you great success in your career and encourage you to bring your best self to work with IBM.
Culture
IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.