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Support analyst

15,000 - 18,000 Per Month
Job is expired
Posted on 08 Apr 19
Job DescriptionLast Date 07 Jun 19

  • Updates job knowledge by participating in educational opportunities; reading professional publications;
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Provides high level os support and optimization while assuring implementation of reviews with proper resolution while taking care of technical challenges as well.
  • Build presentations and document technical requirements and interactions regarding the products to external and internal users.
  • Guarantee the technical aspects of publisher integrations by providing necessary documentation and guidance with highest accuracy.
  • Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges.
  • Test, conduct quality assurance and validate for technical feasibility and product launch
  • Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and our Business Solutions teams.
  • Sound knowledge about company’s product and applications so as to assist users, employees and clients , if faced any issues.
  • Respond to technical concerns and problems, ensuring smooth implementation and launch.
Required Skill Sets:
  • Post graduation mandatory with good academic record
  • Freshers with very good communication skills can be considered as well.
  • Well versed with MS- Office
  • Sound technical background with hands on  latest digital technologies.
  • Pro-active, Self motivated approach towards accomplishment of the assigned tasks.
  • Open for Travelling (schools and other educational institutions visits )
  • Expected qualities of the candidates:_
  • Efficient  analytical, planning and execution  skills.
  • An ability to stick to strict deadlines.
  • Attention to details.
  • Man management skills in relation with domain knowledge.
  • Strong communications skills..
  • Excellent organisational skills.

Job Role

Job Type

Interview Type

Face to Face Interview

Company Description

Viva Books is an independent leading publisher and distributor of quality books in subject areas like physical sciences, biosciences, computer science, literature, social sciences, medicine, management and subjects of general interest. Viva Books also specializes in school books and children's books. Viva has eight branches across India and has a strong presence in the domestic as well as in the international publishing world.