Support Analyst Logistics jobs in Pune at Medline India

A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
Privately owned company with no public debts.
No ill effects of recent downturn/recession.
First-rate compensation and benefits package.
Genuine individual growth potential in this new establishment.
Open door and highly ethical work culture, with due accountability.

Location : Pune

Required Skills

Experience of at least 3-5 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps – preferably in the SCM, Logistics, Warehouse management domain areas
Should demonstrate strong understanding of the Functional, Process and Data flow for the supported systems.
Experience in Data collation and root cause analysis of the support issues faced .
Should be skilled in usage of support tools like SQL Developer, Putty .
Strong verbal and written English communication skills .
High learning agility. Position will often require learning new business processes and systems .
Strong Analytical skillsets .
Good grasp and experience in writing SQL Queries in support activities .

Working Hours: Should be open to Rotational Shift. Never in Night Shifts.

Desired Skills

Understanding of the warehouse management domain.
Experience in established WMS products like Red Prairie, Manhattan, SAP EWM .
Manual test planning and execution experience.

LII Responsibilities

Primarily responsible for providing L1,L2 and L3 software and hardware support for Medline’s logistics systems which include: Warehouse Management, Transportation Management and Labor Management systems.
Diagnose and resolve problems using documented procedures and checklists (where available) in the performance of most responsibilities.
Understand team and department service level agreements and follow team guidelines and procedures to manage open issues in an efficient manner to help ensure these service levels are achieved.
Provide technical advice, guidance and informal training to users on hardware and applications.
Document reported issues in system support log. Investigate re-occurring issues and develop solutions. The role is for a solution provider. The candidate should be problem solver and able to communicate verbally and or in writing the details of the problem and the proposed solution.
Escalate higher tier problems to appropriate team members or manager. Ensure that all escalated issues have been thoroughly researched and compared against the team’s knowledge database prior to escalation.
Utilize knowledge database and call tracking database to enhance quality and consistency of problem resolutions. Create and publish knowledge base articles to assist others in the diagnosis and resolution of specific issues. Consider business processes and system interaction when creating this documentation. Determine proper delivery method for this communication: e.g. formal training, distribution of soft copy document, etc. Work with I/S training staff as necessary to ensure departmental consistency.
As per Support Roster should be ready to work on all week days – though number of total working hrs in a week will be limited to 45 hrs .

Medline is America's largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 17 manufacturing facilities worldwide and over 25 joint venture manufacturing plants worldwide, along with 45 distribution centers in North America and 50 throughout the world, Medline posted $ 13.9 billion revenue last year. Medline is ranked #27 in Forbes 2019 list of America’s private companies.

Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 700 plus associates supporting Medline’s healthcare vision across USA, Europe & other International regions.