Crossover for Work jobs - Support Analyst-Remote

Support Analyst-Remote

Crossover for Work
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 2 Months ago
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Job Description

Are you the person that friends and family turn to for help with their technology problems? Are you interested in learning something new every day and mastering new enterprise software products each month?

Crossover consistently 'wows' its customers with the quality of support we provide and is growing at a very exciting pace. Join our front-line support team to see how interesting and challenging we’ve made support using cutting-edge technology and an innovative process.

We’ve learned that the best customer support agents are smart individuals who love to soak up new knowledge and enjoy using their expertise to solve challenging customer problems. The weekly investments we make in our team’s professional development is what drives customer satisfaction as well as our agent happiness.

What You Will Be Doing
  • Solving the difficult customer problems that our AI bot was unable to help them with.
  • Use voice and written communications to ask insightful questions that get to the root cause of the customer’s problem.
  • Generating solutions using your deep product knowledge and our rich knowledge bases 
  • Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.
What You Won’t Be Doing
  • Getting bored answering simple questions for the same product each day.
  • Working on easy and simple tickets such as resetting passwords.
  • Specializing in one single product or technology stack.
  • Working alone and avoiding live customer interaction.
  • Analyzing, writing, or debugging source code.
Support Analyst Key Responsibilities
  • Be online for one of three daily shifts, as part of a team providing 24x7 global support.
  • Take ownership of support incidents and use all available resources and knowledge to resolve them.
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
Basic Requirements
  • Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
  • Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
  • Experience troubleshooting and solving technical problems.
  • Customer advocacy, empathy, and keen attention to detail.
  • Available to work any monthly-assigned shift - the team provides 24x7 coverage for our customers around the world.
Nice-to-have Requirements
  • Experience in a technical support role covering enterprise software products.
  • An education focused on Computer Science, MIS or similar technical disciplines.

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Job Particulars

Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2010 - helping thousands of people find great work opportunities. We focus on full-time, long-term work - not short-term 'gigs' or freelancing side jobs. Most of our positions are within a large and growing portfolio of software companies. Since we focus on remote work, our openings can be filled globally and pay standardized compensation rates, regardless of where you choose to live.
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Crossover for Work recruiting Support Analyst-Remote Experienced(0 to 3 Years) candidates candidates nearby Kolkata,.Crossover for Work vacancies for Support Analyst-Remote is recruited through Written-test, Face to Face Interview etc.
Crossover for Work Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Kolkata, can apply for Support Analyst-Remote position in Crossover for Work. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Crossover for Work recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Crossover for Work and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Crossover for Work and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Crossover for Work and near your city and get a secured career.