Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
Talking with clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Observing, receiving, and obtaining information from all relevant sources.
Analyzing information and evaluating results to choose the best solution and solve problems.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Scheduling events, programs, and activities, as well as the work of others.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Installing and configuring software and applications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Logging client queries and tasks into Support ticket system and other project management tools.
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Analyzing call logs to spot trends and underlying issues, identifying recurring issues and proposing permanent fixes for the same.
Training clients as well as subordinates. Documenting and recording incidents for future reference.
Responding within agreed time limits to call-outs.
Prioritizing and managing many open cases at one time. Developing specific goals and plans to prioritize, organize, and accomplish your work.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers, Quality analysts, Business analysts.
Supporting the roll-out of new applications. Maintaining and monitoring the application functionalities.
Skills:
Active learning, self motivated, detail-oriented and organized.
Stress tolerance, Adaptability, flexibility, innovation, social orientation.
Active listening, reading comprehension, critical thinking, details gathering.
Decision making, instructing.
Able to promptly answer support related email, phone calls and other electronic communications.
Able to work independently and efficiently to meet deadlines.
Complex problem solving. Root cause analyse.
Experience with hardware and software issues.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Excellent communication (oral and written),interpersonal, organizational, and presentation skills.
With over 20 years of experience in the healthcare industry, Meditab has helped many practices attain success. When you choose Meditab, you choose more than just an EHR company—you choose technology that excels, a partner that listens, and people you can trust.
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