Support Engineer - Integration and Support

Delhivery Pvt. Ltd.
2 to 3 Years
Posted on 03 Jul 19
Job DescriptionLast Date 01 Sep 19
Support Engineer - Integration and Support

Responsibility :

  • Resolve client/customer issues, and data requests within the SLA.
  • Design & manage different scripts.
  • Generate reports based on request from client and internal stakeholders
  • Provide support to clients (Internal/External) on call/emails directly and providing resolution and steps.
  • Drive RCA of recurring issues and automate manual tasks
  • Co-ordinate with system and software releases with development team
  • Manage the gaps in Implementation or risk assessment.
  • Troubleshoot areas of performance and identifies effective solutions to resolve issues both immediate and for the long term.
  • Provide service to an international user community.

Qualifications :
  • 2-5 years hands on experience supporting applications built in Python/Java
  • B.E/B.Tech/M.E/M.Tech/MCA (from reputed institutes)
  • Good experience with any scripting languages.
  • Good experience in writing queries to extract data from Postgres, MongoDB
  • Experience with RestAPI, JSON
  • Experience on Google/AWS/Azure or any other cloud infrastructure.
  • Good understanding of SDLC life cycle and Agile methodologies.
  • Experience with any of the ticketing tool (preferably JIRA)
Location : Gurgaon
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Delhivery’s aim is to build the operating system for commerce in India. We provide parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services to over 4000 customers including all of India’s largest e-commerce companies and leading enterprises. Our supply chain platform and logistics operations bring flexibility, breadth, efficiency and innovation to our customers’ supply chain and logistics operations. Our operations, infrastructure and technology enable our customers to transact with us and our partners at the lowest costs.