The ideal candidate will have minimum two years of product support experience or the equivalent in work experience. Strong Knowledge of IIS/ASP.NET and Azure App Services along with the knowledge of logs analysis.
Candidates must have strong customer service, accurate and logical problem solving, and communication skills, and the ability to work in a team environment.
An Azure Apps Support Engineer will have:
Knowledge of IIS configuration and how HTTP requests are handled by IIS.
Knowledge of Azure App Services and Cloud Services is an added advantage.
Understanding of how HTTP requests are handled end-to-end including HTTP headers, cookies, etc.
Knowledge of the .NET Framework and how to develop ASP.NET applications using C# and VB.
Knowledge of MVC frameworks, particularly ASP.NET MVC.
Working knowledge of Visual Studio.
The ability to troubleshoot complex web application issues in an often ambiguous environment.
Knowledge of HTML and CSS.
Ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.
Critical Exposure areas:
Knowledge and experience with .Net Framework, ASP.NET, VB.NET and Webservers - IIS
Industry programming experience in building Web applications & Troubleshooting skills
Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
Be flexible to work in different shifts which would span across US day time.
Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
Acquire & coordinate resources from other groups as needed to resolve customer issues.
Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.
Share knowledge with other engineers and develop customer solutions efficiently.
Communicate technically complex information with Microsoft’s developer customers via telephone, written correspondence, and electronic services.
Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to real-world programming problems.
Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.