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Support Engineer

Microsoft
Experience : 3 Years
Education : Any Graduate
Location : Bangalore
Posted on 14 Aug 19
Job DescriptionLast Date 13 Oct 19
Support Engineer

Job number: 649653

Location: Bangalore, Karnataka, India

Responsibilities:
  • Supporting customers on phone and written correspondence regarding escalated technical questions and issues related to Microsoft SQL BI technologies like PowerBI, SSRS, SSAS.
  • Handle complex customer issues through collaboration, advanced problem solving and providing a great customer experience.
  • Solve complex customer issues and recognize situations appropriate for the product group and Sustained Engineering engagements in a timely manner.
  • Analyze problems and develop solutions to meet customer needs; may involve writing code.
  • Actively share knowledge with other engineers and develop efficient customer solutions.
  • File quality bugs and create reproduced environments for bugs.
  • Gain Subject Matter Expertise (SME) at global level in most if not all technical areas that have relevance to the key technologies supported, and keeps his/her certifcation upto date
  • Works proactively on new technology / product readiness and participates in Beta Testing / Readiness activities/ Piloting new processes if the opportunity comes up within the business
  • Pro-actively work towards self development and sharing knowledge.
  • Deliver technical triages and trainings to share and enhance the technical strength of team.
  • Ensuring compliance with schedules; processes and MS policies and values.

Qualifications:
  • Bachelor’s Degree in CS, or equivalent in work experience.
  • Minimum of 3 years of relevant experience working on one of the MS BI technologies - PowerBI/SSRS/SSAS.
  • Hands-on experience in reading and interpreting source code to resolve customer issues.
  • Excellent communication, collaboration and customer management skills
  • Logical, analytical and critical thinking.
  • Excellent understanding of Windows Operating System concepts and Data structure
  • Good understanding of .Net concept and how it works.
  • Two or more years of experience in working with SQL Server and drivers / providers
  • Experience with one or more of the following languages or technologies: VB, ASP, COM, Web Services, VB.Net, C#.Net, C/C++, ADO.Net, ASP.Net, Visual Studio/Visual Studio.Net

Additional Skills: Plus
  • Experience with IIS and Web Services and other interoperability knowledge
  • Knowledge and experience with ASP.Net
  • Knowledge and experience with JDBC
  • Knowledge of XML specifications (XML, XSD, XSLT, XQuery, etc.)
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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