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Support Engineer

Microsoft
Experience : 1.5 to 3 Years
Education : Any Graduate
Location : Bangalore
Posted on 14 Aug 19
Job DescriptionLast Date 13 Oct 19
Support Engineer

Job number: 611541

Location: Bangalore, Karnataka, India

Key Responsibilities:
  • Scope and resolve complex issues with onboarding, deployment and configuration of products
  • Advise and educate customers on the features and capabilities of our products
  • Interpret and analyze log data to troubleshoot issues
  • Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
  • Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
  • Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
  • Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
  • Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
  • Maintain current knowledge and understanding of product roadmaps and emerging technologies
  • Investigate and communicate incident root cause to customers
  • Participate in an on-call rotation when required

Qualifications Required Experience:
  • Minimum 1+ years of cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
  • Minimum 5+ years’ experience in Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
  • Minimum 3+ years customer facing support experience
  • Minimum 3+ years of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Preferred Experience:
  • Experience in Linux and/or Mac administration
  • Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).

Soft Skills:
  • Demonstrated experience learning new technologies
  • Strong collaborative skills and extensive cross-group coordination skills
  • Proven customer service skills supporting external and/or internal customers in an enterprise environment
  • Great phone presence and documentation abilities. Excellent executive communication and crisis management skills
  • Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
  • Previous experience working in a large, complex, highly matrixed global organization preferred
  • Ability to work in a high pace environment with many competing priorities and randomization

Education:
  • Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
  • Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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