Support Engineer
Job number: 651232
Location: Bangalore, Karnataka, India
Qualifications Required Experience:
- Minimum 3-4+ years experience in Window and Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
- Minimum 3+ years end customer facing support experience
- Minimum 3+ years of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
- Minimum 1-2+ years of cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Preferred Experience: Automation (PowerShell and/or Python, Java, or a similar language, can be a beginner to intermediate level).
Soft Skills:
- Demonstrated experience learning new technologies
- Strong collaborative skills and extensive cross-group coordination skills
- Proven customer service skills supporting external and/or internal customers in an enterprise environment
- Great phone presence and documentation abilities. Excellent executive communication and crisis management skills
- Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides
- Previous experience working in a large, complex, highly matrixed global organization preferred
- Ability to work in a high pace environment with many competing priorities and randomization
Education:
- Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
- Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)
Key Responsibilities:
- Scope and resolve complex issues with onboarding, deployment and configuration of products
- Advise and educate customers on the features and capabilities of our products
- Interpret and analyze log data to troubleshoot issues
- Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
- Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues
- Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
- Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure
- Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds
- Maintain current knowledge and understanding of product roadmaps and emerging technologies
- Investigate and communicate incident root cause to customers
- Participate in an on-call rotation when required
1 to 3 Years 
Salary not disclosed 
Bangalore
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