Support Engineer

Experience : 3 Years
Education : BA, BSc
Location : Bangalore
Posted on 14 Aug 19
Job DescriptionLast Date 13 Oct 19
Support Engineer

City: Bangalore, KA, IN

Company: SAP

Requisition ID:218201

Work Area: Customer Service and Support

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T2

Hiring Manager: Michael Francis-MacRae 

Education: BA/BS in Business, MIS, Computer Science or equivalent industry work experience

Work Experience:
  • 3+ years of relevant work experience demonstrating
  • A solid knowledge of SQL scripting, preferably TSQL
  • Ad-hoc reporting
  • Proven troubleshooting skills
  • Ability to work with minimal supervision

Key Responsibilities:
  • Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
  • Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
  • Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
  • Serve as a liaison between various internal teams such as Development, QA, DBA’s and Professional Services
  • Become an expert in all facets of the SAP Fieldglass’ proprietary services procurement application
  • Participate in special projects and teams when required as well as take part in meetings with clients’ technical personnel as required
  • Communicate complex issues both at a technical and non-technical level to different audiences
  • Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
  • Contribute in creating documentation for both internal and external use
  • Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or client’s business processes
  • Participate in weekend support activities and extended coverage if required

We are looking for:
  • BA/BS in Business, MIS, Computer Science or equivalent industry work experience
  • 3+ years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
  • Proficiency with MS Excel, Access, Word and PowerPoint is required, and knowledge of Java code would be highly advantageous
  • Client facing experience a plus
  • Relevant Staffing Industry knowledge/experience would be helpful
  • Must show strong analytical skills and can translate business requirements into technical solutions
  • Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
  • Candidates must have the ability to react to customer needs and requests, through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly commit to tasks and meeting deadlines
  • Must show an ability to apply problem-solving techniques to application, environment, and to data issues
  • Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously.
  • Solid work ethic and dedication to producing high quality accurate work
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
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