Episource jobs - Support Engineer

Support Engineer

Episource
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Who We Are

We take great pleasure in introducing Episource, a leading US-based healthcare product development IT Company. Started in 2004, the company has grown multi fold in the last couple of years becoming a leader in the Medical coding space in the Heath care Domain. Episource has been rated consistently in the list of fastest-growing private establishments in the US. Headquartered in Gardena California, Episource has expanded in Florida US, Philippines, India (Chennai, Vijayawada & Mumbai),and has a global workforce of over 3000+ Employees.

Job Title : Application Support Engineer

Job Location : OMR, Kandanchavadi, Chennai.

Experience : 2-4 Years

Shift Timings : Evening / Night Shift

Roles & Responsibilities
  • L1 and L2 support through help desk management.
  • Ensure timely response to tickets / emails / calls from clients / US operations.
  • Maintain response and resolution SLA agreed with the clients based on the type of product / Line of Business.
  • Monitor IIS and DB servers on utilization of resources including memory, CPU, etc.
  • Work with development team on creating PT / Jira stories for the bugs / feature requests received from clients.
  • Root cause analysis.
  • Deploying new builds/patches in DB and IIS environments

Must Have

Required Skills:
  • Ticket management, Change/release management
  • Customer support through email/phone/chat
  • Server management (IIS & DB),Knowledge in SSIS, ETL jobs
  • Hands-on experience in DB and/or UI deployments
  • Basic knowledge in SQL
  • Excellent communication skills - Oral & written

Good To Have
  • UG / PG from any reputed university
  • Experience in Zendesk, Freshdesk, Jira, any other ticketing tools,
  • Experience in healthcare domain
  • Experience with Agile/Scrum process knowledge

Job Particulars

Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeApprenticeship
Job Id547560
Job Category Tech Support
StateTamil Nadu
Country India

About Company

Episource
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