Support Engineer

Microsoft
Experience : 0 to 3 Years
Education : Any Graduate, BE/B.Tech
Location : Hyderabad
Posted on 18 Jul 19
Job DescriptionLast Date 16 Sep 19
Support Engineer

Location: Hyderabad, Telangana, India

Job number: 639141

Profession: Services 

Role type: Individual Contributor 

Employment type: Full-Time

Responsibilities:
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Own and resolve technically complex mission critical or politically hot customer issues
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
  • Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
  • Earn certifications as an MCSE, MCSD or MCPD.

Qualifications:
  • Superior problem solving and troubleshooting skills at the System Engineer level;
  • Exceptional customer service, overall communication and technical writing skills.
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level;
  • Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
  • Demonstrated aptitude for providing exceptional customer service in politically charged environments;
  • Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development;
  • Ability to apply technology to improve existing products and systems at customers and for internal use;
  • Ability to actively participate in team support by proposing and implementing solutions;
  • Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers.

Technical Requirements:
  • Networking (HTTP, DNS, TCP/IP)
  • SharePoint Online knowledge and troubleshooting skills
  • Telecommunications (SIP Trunk, BRI-PRI, PSTN, PBX)
  • Digital Certificates Management (PKI – Active Directory Certification Services)
  • Database concepts and administration (Microsoft SQL Server or other) • Windows Server concepts and administration (Active Directory, NLB)
  • Ideally, you might also be familiar with:
  • Web Servers (IIS or others)
  • Microsoft Skype for Business Server or Office 365 or Microsoft TEAMS or Microsoft Lync Server but if you are not, we will teach you.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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