We
actively seek a Support Engineer, EBS Financials Functional for Hyderabad,
India Location.
Rimini
Street views all of our employees as partners, and is committed to providing an
exciting, participatory and team-oriented work environment. In addition to our
very competitive compensation packages, be prepared for challenging
professional growth and fun along the way in our work hard, play hard corporate
environment
Position Summary
The
role of the Support Engineer, EBS Financials is to provide exceptional
remote-based support for mission-critical EBS applications as part of our
global customer support team. The position has the responsibility for
researching, troubleshooting and support for our global clients who use the
Oracle Financials Suite.
The Support Engineer, EBS Financials requires functional
experience and prior support or implementation experience. Candidate must
be able to diagnose issues and work with developers to develop, test, package
and implement changes. Must be able to assist clients with issues
in complex, integrated and highly-configured environments. Good working
experience of the functional components of Oracle Financials is a must
have.
Essential
Duties and Responsibilities
- Solve customer issues using
methodical troubleshooting based on expert knowledge of EBS Financials and
technology in complex ERP environments
- Work closely with customers on a
daily basis to understand their needs, support business change and deliver
a consistently high quality customer experience
- Provide remote-based functional
support & training for all aspects of the functional features of EBS
Financials including extensive and in-depth knowledge of the EBS
Financials modules including General Ledger, Accounts Payable, Cash
Management, Fixed Assets, Subledger Accounting, EB Tax, Etc.
- Provide solutions using tools
such as Oracle Developer, Reports, Forms, Workflow Builder PLSQL, OA
Framework and ADF Is a nice to have.
- Perform system administration
functions
- Support client systems, sharing
system knowledge and best practices advice
- Develop application break fixes
for critical product defects
- Create scripts to identify,
analyze and correct data issues
- Perform duties for one or more
key assigned accounts as a technical/functional advisor
- Provide hands-on assistance using
proprietary tools in a test environment or via remote client connectivity
- Be a pro-active contributor to a
support organization which is running 24x7x365, this will require the ability
to work flexible hours, including evenings, weekends and holidays and
monitoring email regularly outside standard business hours
- Collaborate with team members in
a virtual team environment to extend field experience to different client
situations
- Contribute to the development and
management of knowledge-sharing methodologies, diagnostic tools, and
creative processes, to improve the client experience
Additional
Duties & Responsibilities
Other
job related duties and responsibilities may be assigned from time to time
Location
Education
- Bachelor Degree in Computer
Science or related field or equivalent experience
Experience
- 5 years relevant EBS experience
in a high volume ticket based environment (AMS)
- The ideal candidate will be
fluent (speaking / reading / writing) in English and have at least 3 years
“hands on” system support experience.
- 3 to 5 years direct support of
EBS Financial applications
- Excellent client communication
skills
- Deep working knowledge and
understanding of supporting business processes
- Analytical, logical problem
resolution skills
- EBS certification(s) preferred
- Knowledge of localizations:
architecture, implementation and key functionality
- Expertise with multiple clients
including full life-cycle implementation experience, configuration and
administration of the application a plus.
- Knowledge of maintenance/patching
mechanics and EBS architecture.
- Demonstrable history solving
complex problems across multiple modules.
- Experience in creating,
maintaining and updating customer documentation
- Experience in supporting customer
month-end processing, internal and external audits, etc.
- Deep understanding of ITIL
processes
- Must be familiar with and have
experience in working with customer Change Management
- ** Proactive and preventative
checks within EBS (possibly an interview question, not exp)
Skills
- Superb trouble-shooting
skills and tenacity in problem solving
- Passionate focus on customer
support and the ability to build long term, successful working
relationships with Clients
- Strong knowledge of
key application functionality, tables and relationships
- Deep knowledge of
EBS customization/extension methodologies
- Excellent development
skills using EBS toolset
- Excellent
interpersonal, presentation and communication skills – verbal &
written
- Attention to detail and
the ability to learn quickly
- Extreme focus on
Client satisfaction
- Demonstrated ability to
work independently and as part of a team
- Ability to work calmly
and professionally in high pressure situations