Wayzon technology services Pvt Ltd jobs - Support Engineer

Support Engineer

Wayzon technology services Pvt Ltd
experience Fresher
salary 20,000 - 22,000 Per Month
qualification
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Posted: 2 Years ago
Views: 5
Applications: 38
Openings: 1

Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients

Job Particulars

Role Engineer
EducationBE/B.Tech, BSc
Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id593792
Locality Address Hinjewadi
StateMaharashtra
Country India

About Company

 Wayzon technology services Pvt Ltd
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