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Microsoft jobs - Support Engineering Manager

Support Engineering Manager

Microsoft
location
Bangalore
experience 2 to 3 Years
salary Salary not disclosed
qualification
Any Post Graduate, Any Graduate
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Posted: 4 Years ago
Views: 3
Applications: 0
Openings: 1

Job Description

Support Engineering Manager

Job number: 643458

Location: Bangalore, Karnataka, India
Responsibilities:
1) Manage & develop a team of Support Engineers to deliver the highest level of customer satisfaction to MS customers
2) Assist teams in training and development as well as technical coaching and mentoring.
3) Interact with customers on a regular basis to enhance customer experience
4) Drive and implement changes to develop people and take accountability of daily issues that affect service delivery.
5) Manage Metrics and ensure process adherence

Qualifications:
  • At least two /three years of experience of leading teams/ managing team performance with strong focus on customer service and having overall experience of 7-10 years in similar industry
  • Strong Customer handling skills
  • Knowledge of Microsoft technologies or relevant programming languages.
  • Advanced communication and problem solving skills
  • Should have worked in a global environment
  • Knowledge of Quality initiatives such as COPC or Six Sigma would be desirable

Job Particulars

Role BPO / Customer care
EducationAny Post Graduate, Any Graduate
Who can applyExperienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id186450
Job Category 1 to 3 Yr Exp , Tech Support
StateKarnataka
Country India

About Company

Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers its global cloud services from local data centers to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
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