Support Specialist jobs in Chennai at The Ruby Mills Ltd

Food. Purpose. You.

Coordinate, diagnose and troubleshoot incoming employee calls on infrastructure support.
Install, configure and troubleshoot desktop systems and workstation issues using remote control.
Know when to appropriately position and educate business on issues that impact overall performance and quality of services provided.
First level support on Infrastructure issues/requests.

95 % of Time

Ensure that support calls are addressed and closed in a timely manner, as per the agreed timelines defined in the SLA

Simulate or recreate user problems to resolve operating difficulties in a timely manner.

Work closely with business to understand requirements and find solutions to business issues.

Drive integration of problem resolution with MGO resources.

Drive a culture of accountability and performance.

Lead efforts to document support plans for each technology and business area.

Work to support Infrastructure team on their projects, e.g. implementing, and maintaining IS infrastructure systems (computers, VDI, telecommunications, etc.) to ensure transparent and reliable service

Understand the GBS/IDC/India Business technology portfolio, including WHQ driven systems

Recommend/Implement IS technologies in line with General Mills policies, standards, and guidelines balanced with India needs

Align and lead IS objectives and resources to support priorities such as Continuous Improvement, and other initiatives as well as WHQ essential projects

Ensure adherence to General Mills IS policies, standards, and guidelines

Plan, manage, and optimize projects where necessary.
5 % of Time

Support audits

Represent IS on project teams to ensure appropriate use of technology and knowledge sharing
Desired Profile (Describe the expectations from the candidate)

Education Minimum Degree Requirements: Bachelors Preferred
Experience Minimum years of related experience required: 1-2 years
Preferred years of related experience: 2 years

The Ruby Mills Ltd

We serve the world by making food people love. As one of the world’s leading food companies, General Mills believes that food should make us better. Food brings us joy and nourishes our lives, connecting us to each other and the earth. General Mills operates in more than 100 countries and markets more than 100 consumer brands, including Cheerios, Häagen-Dazs, Nature Valley, Betty Crocker, Pillsbury, Annie’s, Lara Bar, Yoplait and more. Headquartered in Minneapolis, General Mills had global net sales of US$17.6 billion during fiscal 2015.
We seek out the best talent, and then give them development resources, support and the chance to lead something big. Choosing a career with General Mills means joining a company where you can make a difference in the lives of millions of people. There is tremendous opportunity here for individuals who want to advance food through innovation and serve the world.