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Support Tools Solutions Consultant/Product Enablement

Google
Experience : 4 Years
Education : Any Graduate
Location : Hyderabad
Job Role : Others
Posted on 24 Jan 20
Job is expired
Job DescriptionLast Date 22 Mar 20
Support Tools Solutions Consultant/Product Enablement

Hyderabad

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of program/project management or consulting experience in the software development industry.

Preferred qualifications:

  • Experience building and deploying CRM information systems.
  • Customer Support operations experience.
  • Change management experience ensuring adoption and measurement of post-release impact.
  • Data and analytical skills.
  • Excellent written and spoken communication skills.

Responsibilities:
  • Lead business requirement gathering, oversee implementation and manage launch readiness with internal and external stakeholders.
  • Build relationships with members of the Support Teams as well as cross-functional organizations.
  • Create Business Requirement documents and User Acceptance Test (UAT) plans.
  • Influence partner teams to prioritize, build and configure features that serve our users and agents and create impact.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Job is expired
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