System Admin for the Service NOW (CSM)
Location: India, Bangalore
Roles and Responsibilities:
- Manage operational CSM system (Service Now)
- Serve as a focal point for system support
- Conduct data uploads to Service Now
- Provide operational reporting solutions
- Conduct data quality audit, change of layouts, field changes
- Support implementation of new modules and system enhancements
- Move change-sets from test\dev to production
Requirements :
- Previous experience and operation of Service Now CSM (up to 2 years) – Must
- Experience with Service Now ITSM – advantage
- Basic scripting knowledge - advantage
- Fluent in English
- Self-Learning ability
- Strong analytical skills – for data audits and creating Ad hoc reports
- Experience with MS Office tools (incl. advanced functions in Excel)
- Ability to understand technical concepts quickly
- Team player, proactive and customer-oriented approach
- Excellent organizational and time management skills
- Preferably a Technical Degree